Amazon consumers expect fast and free shipping, this idea on Etsy is unrealistic, says Etsy CEO.
Speaking to The Wall Street Journal today, Etsy CEO, Josh Silverman says that shoppers on Amazon are raising expectations for the customer service. They have an expectation of fast and free shipping, says Josh, most things on Etsy are [made] for you so the idea that they’re shipped within two days to your home may not be realistic.
However, Josh says that as a compromise, Etsy can make the shipping fees feel reasonable. Buyer expectations around shipping costs are changing, adds Josh, more and more are expecting that shipping is free, more accurate and that it’s bundled in their price of the item.
Etsy CEO’s commentary on Amazon’s delivery offering comes after Amazon said last week to introduce free one-day delivery for the US Prime members. The move saw Walmart hinting in a tweet on Friday about the introduction of free one-day delivery shipping. However, as much as Amazon’s move seemed to create a ripple effect across the industry – it appears that we won’t see Etsy putting themselves in direct competition with Amazon, and Walmart to come.
Etsy CEO on Amazon vs Etsy