Retailers continue to witness huge growth in online volumes. They are now relying more than ever on carriers to efficiently deliver an increasing number of their parcels while maintaining exceptional customer experience.
As a result, home delivery firms face significant investment in their infrastructure, fleets and, most importantly, their people, to meet demand.
Leanne Hamley, head of talent acquisition and development at Hermes, explains how the company is prioritising colleague development, as the company embarks on the next stage of its growth.
The number of parcels we deliver each year has jumped from 190m in 2013 to 335m in 2018, representing a rise of 76%. As a result, it is vital that we continue to attract the best talent in order to support our operation and plan for the future – however, in a highly competitive industry, and with a growing skills gap within the logistics sector, this is becoming more difficult.
This is why our HR Team is wholeheartedly committed to shifting the culture across our business, in order to empower people to strive for excellence and flourish within their roles. Our Learning & Development team is focused on creating a foundation for people to develop to proactively
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